Frequently Asked Questions
Everything you need to know about our handcrafted home essentials.
What is the typical shipping timeframe for my order?
Most orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international delivery times vary by location.
Are your products handmade or mass-produced?
We pride ourselves on curation and craftsmanship. Many of our home goods are handcrafted by skilled artisans, ensuring that each piece has a unique character and high-quality finish.
Do you offer returns or exchanges?
Yes, we accept returns on unused items in their original packaging within 30 days of delivery. Please note that certain limited edition or personalized items may be final sale.
How should I care for my Baum-kuchen home goods?
Care instructions vary by material. We recommend hand-washing wooden items and avoiding harsh chemicals on our textiles to preserve their natural integrity and longevity.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer gift wrapping services?
Yes, we offer premium gift wrapping options for most items. You can select this service at checkout and include a personalized message for the recipient.